Privacy Policy

Privacy Policy 2025

TLC Cleaning Services Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or interact with us online or offline.

Information We Collect

• Personal Information: Name, address, email, phone number, and payment details when you book a service or contact us.

• Service Details: Information about your property (e.g., size, cleaning preferences) to provide accurate quotes and deliver services.

How We Use Your Information

• Provide and manage cleaning services

• Communicate with you about appointments or inquiries

• Process payments and send invoices

• Improve our services and customer experience

• Comply with legal or regulatory requirements​​

Messaging Terms and Conditions

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By providing your phone number and agreeing to receive texts, you consent to receive text messages from TLC Cleaning Services Inc. from 778-726-2633. Consent is not a condition of purchase. Message frequency varies on customers needs. Message & data rates may apply. You can reply "STOP" or "CANCEL" to unsubscribe at any time or "HELP" for assistance. You can also call us at 778-726-2633 or email tlc.cleanservicesinc@gmail.com for extra support in opting out or any other questions. Mobile opt-in information is never shared with third parties. Once opting out you will be removed from the text message list within 24 hours. One last text message will be sent to confirm you have been removed and unsubscribed.

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Types of text messages sent by TLC Cleaning:

1. Service Updates

2. Appointment Reminders

3. Support

4. Customer Care

5. Booking

6. Conversational Messages

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• No Sharing for Marketing Purposes: We will never share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances, even with your consent.

• No Transfer of Data to External Organizations:
  We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

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Measures to prevent unauthorized data sharing:

• Access controls

• Staff training

• Regular audits

• Data encryption practices

Opt-Out of SMS Communications:

• You may opt out of receiving text messages from us at any time by replying "STOP" or "CANCEL" to any message you receive.

• For help, text "HELP".

• After unsubscribing to text messages, we will remove your number from our list within 24 hours. You will receive one final text message to confirm you have unsubscribed. 

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We do not sell or rent your personal information. We may share it with:

• Service providers who help operate our business (e.g., payment processors)

• Legal authorities, if required by law.

*Contacts opt in to receive SMS messages from TLC Cleaning Services Inc. by checking a box on the contact page webform at https://www.tlccleaningservicesinc.net/. The opt-in process clearly states that by agreeing, the individual consents to receive text messages from TLC Cleaning Services Inc. regarding customer questions, support, booking, appointment confirmations, and conversational messaging. The frequency and types of messages, as well as the disclosure that message and data rates may apply, are presented at the point of opt-in which varies depending on customers needs. Instructions for obtaining help and opting out are provided, including help and opt-out information as disclosed on the webform. TLC Cleaning Services Inc. confirms that mobile opt-in information is not shared with third parties. 

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*We may update this policy occasionally. Any changes will be posted on our website with the revised effective date.