top of page

Terms & Conditions 2025

1. Services Provided

​

TLC Clean offers residential and/or commercial cleaning services as described on our website or in service agreements. Services may include standard cleaning, deep cleaning, move-in/move-out cleans, and specialty requests (upon approval-email or message us!).

​

2. Booking and Cancellations

​

  • Appointments must be scheduled in advance and confirmed by us.

  • Cancellations or rescheduling require at least 24 hours’ notice. A fee may apply for late cancellations.

  • No-shows will owe the full amount of your scheduled clean.​​

​​

3. Access to Property

​

  • Clients must ensure safe and timely access to the property at the scheduled time. If access is delayed or denied, additional fees may apply or the appointment may be forfeited.

​

4. Payment Terms

​

  • Payment is due upon completion by cash or e-transfer. An invoice will be provided by email.

​​

5. Satisfaction Guarantee

​

  • If you are not satisfied with the cleaning, notify us within 24 hours. We will offer a free re-clean of the affected areas. Refunds may be issued only at our discretion.

​

6. Liability and Damages

​

  • We are fully insured and take great care with your property.

  • We are not responsible for damage due to pre-existing conditions, improper item installation, or normal wear and tear.

  • Any damage claims must be reported within 24 hours of service with proof.

​​

7. Health and Safety

​

  • We reserve the right to refuse service or agree on a new price if conditions are unsafe or hazardous (e.g., pest infestations, biohazards).

  • Clients must notify us in advance of any health risks, allergies, or sensitive materials. (You may request certain products if health related. Example green products.)

​​

8. Privacy

​

​​

9. Changes to Terms

​

  • We may update these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of any updates.

​

10. Contact Information​

​

If you have any questions, please contact us:

TLC Cleaning Services Inc.
Email: tlc.cleanservicesinc@gmail.com
Phone: 778-726-2633

 

11. Message Frequency and Rates: 

 

Message Frequencies may vary based off of customer needs and include:

​

  1. Appointment reminders

  2. Service updates

  3. Customer care

  4. Support

  5. Booking

  6. Conversational Messages

​

​

12. Unsubscribe and Help Instructions: 
 
To stop receiving text messages, reply "STOP" or "CANCEL" at any time. For assistance, reply "HELP". You can also email tlc.cleanservicesinc@gmail.com or call 778-726-2633. After unsubscribing, we will remove your number from the list within 24 hours. You will receive one final text message to confirm you have unsubscribed.
bottom of page